Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
You can raise a Malty request from the options provided.
New Request
Submit your new component and/or feature request here.
Required fields are marked with an asterisk*
{"xsrfToken":"f94f422a94bc93e779a01aeb1b64f41ad7dabeb6_lout","branding":{"id":"24","key":"dss","name":"Malty Support","portalBaseUrl":"/servicedesk/customer/portal/24","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/24/12","theme":{"headerBGColor":"#66848d","headerLinkColor":"#ffffff","headerLinkHoverColor":"#4d646b","headerLinkHoverBGColor":"#4d646b","headerBadgeColor":"#4d646b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1544d0ba-d6be-4445-b28e-a2904a174e9f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTI3YjFkNy02NGZhLTQ1N2QtYTc3NS0yYTQ5MjEzNGY5OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1NDRkMGJhLWQ2YmUtNDQ0NS1iMjhlLWEyOTA0YTE3NGU5ZiI6WyJyZWFkIl19LCJleHAiOjE3NjkxMzI5OTksIm5iZiI6MTc2OTEzMjM5OX0.L7Wt1tKA3djG-fmbHe_ngkXo3ngn-755kUceDUR9wgE&client=4527b1d7-64fa-457d-a775-2a492134f993&mode=fit","logoId":"1544d0ba-d6be-4445-b28e-a2904a174e9f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Carlsberg Digital Hub","sharedPortalName":"Carlsberg Digital Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Carlsberg Digital Hub","sharedPortalName":"Carlsberg Digital Hub","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#33534b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"24","key":"dss","projectId":10236,"serviceDeskId":24,"name":"Malty Support","description":"<p>You can raise a Malty request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/24","reqTypes":[{"id":"10857","name":"Access Request","descriptionHtml":"<p>When requesting for access, here's what you need access to...</p>\n<ul class=\"alternate\" type=\"square\">\n <li><b>Designer</b>, you'll need access to Figma and Confluence.</li>\n <li><b>Front-end developer</b>, you'll need access to GitHub, Bit.dev, and Confluence.</li>\n <li><b>Back-end Developer</b>, you'll just need Confluence.</li>\n <li><b>Business person</b>, you'll just need Confluence.</li>\n</ul>","callToAction":"Access Request","introHtml":"<p>Please choose this category if you need access to any platform or application available on the Design System, Confluence or JIRA.</p>","icon":10321,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[24],"key":""},{"id":"10862","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Issues with a Component and/or Feature? Please tell us what are the problems that you're experiencing.</p>","icon":10303,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[24],"key":""},{"id":"10859","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>This type is intended for small changes to an existing Component and/or functionality.</p>","icon":10311,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[24],"key":""},{"id":"10858","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"<p>Improvement requests can be submitted here.</p>","icon":10310,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[24],"key":""},{"id":"10860","name":"New Request","descriptionHtml":"","callToAction":"New Request","introHtml":"<p>Submit your new component and/or feature request here.</p>","icon":10315,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[24],"key":""},{"id":"10861","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Other requests that do not fit any of the previous options.</p>","icon":10300,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[24],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[10857,10862,10860,10858,10859,10861]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTI3YjFkNy02NGZhLTQ1N2QtYTc3NS0yYTQ5MjEzNGY5OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxMzM1OTksIm5iZiI6MTc2OTEzMjM5OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.n8gsLzZws-uuD68k1J42qQfpjGtfKr73_rcuJ9W4EF8","targetCollection":"upload-project-10236","endpointUrl":"https://api.media.atlassian.com","clientId":"4527b1d7-64fa-457d-a775-2a492134f993","tokenDurationInMins":20}},"reqCreate":{"id":10860,"projectId":10236,"issueType":{"id":"10860","name":"New Request"},"form":{"name":"New Request","descriptionHtml":"","callToAction":"New Request","intro":"<p>Submit your new component and/or feature request here.</p>","instructions":"","icon":10315,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please give us a short summary about the request.","descriptionHtml":"<p>Please give us a short summary about the request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the request.","descriptionHtml":"<p>Please describe the request.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10539","fieldConfigId":"10881","label":"Purpose & Justification","description":"Describe why for what you need this request","descriptionHtml":"<p>Describe why for what you need this request</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Tell us what's the priority that this request have to you","descriptionHtml":"<p>Tell us what's the priority that this request have to you</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10001","label":"Minor","selected":false,"children":[]},{"value":"10002","label":"Trivial","selected":false,"children":[]},{"value":"10003","label":"Major","selected":false,"children":[]},{"value":"10004","label":"Critical","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10672","fieldConfigId":"11042","label":"Team","description":"The team which the ticket reporter belongs.","descriptionHtml":"<p>The team which the ticket reporter belongs.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12075","label":"Cadi","selected":false,"children":[]},{"value":"12076","label":"Carl's Shop","selected":false,"children":[]},{"value":"12077","label":"Carl's Shop Plus","selected":false,"children":[]},{"value":"12078","label":"Lean Signup","selected":false,"children":[]},{"value":"12079","label":"Otillia","selected":false,"children":[]},{"value":"12080","label":"QServe","selected":false,"children":[]},{"value":"12081","label":"Skillable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment(s)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10803","fieldConfigId":"11219","label":"By when do you need this?","description":"Is there a date by which you'd need this change to be delivered?","descriptionHtml":"<p>Is there a date by which you'd need this change to be delivered?</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/24/create/10860","requestValidateBaseUrl":"/servicedesk/customer/portal/24/validate/10860","calendarParams":{"firstDay":0,"date":"2026-01-23T02:39:59+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTI3YjFkNy02NGZhLTQ1N2QtYTc3NS0yYTQ5MjEzNGY5OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxMzM1OTksIm5iZiI6MTc2OTEzMjM5OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.n8gsLzZws-uuD68k1J42qQfpjGtfKr73_rcuJ9W4EF8","targetCollection":"upload-project-10236","endpointUrl":"https://api.media.atlassian.com","clientId":"4527b1d7-64fa-457d-a775-2a492134f993","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}