Carlsberg Digital Hub
  1. Carlsberg Digital Hub
  2. Malty Support

Malty Support

You can raise a Malty request from the options provided.

Access Request

Please choose this category if you need access to any platform or application available on the Design System, Confluence or JIRA.

When requesting for access, here's what you need access to...

  • Designer, you'll need access to Figma and Confluence.
  • Front-end developer, you'll need access to GitHub, Bit.dev, and Confluence.
  • Back-end Developer, you'll just need Confluence.
  • Business person, you'll just need Confluence.
Required fields are marked with an asterisk*

Please tell us which access do you need.

Please tell us why do you need access to this.

Please enter your GitHub handle, for both GitHub and Bit.dev

Please enter your login email address, as you use it to login to Teams, etc.

Please tell us to which application(s) you need access.

Medium

Tell us what's the priority that this request have to you

The team which the ticket reporter belongs.

Powered by Jira Service Management
{"xsrfToken":"6053fd71d82f847d198646224311c3e01c233f64_lout","branding":{"id":"24","key":"dss","name":"Malty Support","portalBaseUrl":"/servicedesk/customer/portal/24","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/24/12","theme":{"headerBGColor":"#66848d","headerLinkColor":"#ffffff","headerLinkHoverColor":"#4d646b","headerLinkHoverBGColor":"#4d646b","headerBadgeColor":"#4d646b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1544d0ba-d6be-4445-b28e-a2904a174e9f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTI3YjFkNy02NGZhLTQ1N2QtYTc3NS0yYTQ5MjEzNGY5OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1NDRkMGJhLWQ2YmUtNDQ0NS1iMjhlLWEyOTA0YTE3NGU5ZiI6WyJyZWFkIl19LCJleHAiOjE3NTI3NjQ0NzcsIm5iZiI6MTc1Mjc2Mzg3N30.ZT9V6KRDyT1rkP7JsrwrSxYgbL4sUuSA_ksJ5KJNW8w&client=4527b1d7-64fa-457d-a775-2a492134f993&mode=fit","logoId":"1544d0ba-d6be-4445-b28e-a2904a174e9f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Carlsberg Digital Hub","sharedPortalName":"Carlsberg Digital Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Carlsberg Digital Hub","sharedPortalName":"Carlsberg Digital Hub","localeDisplayName":"English (United States)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#33534b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"24","key":"dss","projectId":10236,"serviceDeskId":24,"name":"Malty Support","description":"<p>You can raise a Malty request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/24","reqTypes":[{"id":"10857","name":"Access Request","descriptionHtml":"<p>When requesting for access, here's what you need access to...</p>\n<ul class=\"alternate\" type=\"square\">\n <li><b>Designer</b>, you'll need access to Figma and Confluence.</li>\n <li><b>Front-end developer</b>, you'll need access to GitHub, Bit.dev, and Confluence.</li>\n <li><b>Back-end Developer</b>, you'll just need Confluence.</li>\n <li><b>Business person</b>, you'll just need Confluence.</li>\n</ul>","callToAction":"Access Request","introHtml":"<p>Please choose this category if you need access to any platform or application available on the Design System, Confluence or JIRA.</p>","icon":10321,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[24],"key":""},{"id":"10862","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Issues with a Component and/or Feature? Please tell us what are the problems that you're experiencing.</p>","icon":10303,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[24],"key":""},{"id":"10859","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>This type is intended for small changes to an existing Component and/or functionality.</p>","icon":10311,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[24],"key":""},{"id":"10858","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"<p>Improvement requests can be submitted here.</p>","icon":10310,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[24],"key":""},{"id":"10860","name":"New Request","descriptionHtml":"","callToAction":"New Request","introHtml":"<p>Submit your new component and/or feature request here.</p>","icon":10315,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[24],"key":""},{"id":"10861","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Other requests that do not fit any of the previous options.</p>","icon":10300,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[24],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[10857,10862,10860,10858,10859,10861]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTI3YjFkNy02NGZhLTQ1N2QtYTc3NS0yYTQ5MjEzNGY5OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3NjUwNzcsIm5iZiI6MTc1Mjc2Mzg3N30.Vk69YtatMvvP0Part7D8Qu2YC5LmhdRihnPqiep7EHk","targetCollection":"upload-project-10236","endpointUrl":"https://api.media.atlassian.com","clientId":"4527b1d7-64fa-457d-a775-2a492134f993","tokenDurationInMins":20}},"reqCreate":{"id":10857,"projectId":10236,"issueType":{"id":"10857","name":"Access Request"},"form":{"name":"Access Request","descriptionHtml":"<p>When requesting for access, here's what you need access to...</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li><b>Designer</b>, you'll need access to Figma and Confluence.</li>\n\t<li><b>Front-end developer</b>, you'll need access to GitHub, Bit.dev, and Confluence.</li>\n\t<li><b>Back-end Developer</b>, you'll just need Confluence.</li>\n\t<li><b>Business person</b>, you'll just need Confluence.</li>\n</ul>\n","callToAction":"Access Request","intro":"<p>Please choose this category if you need access to any platform or application available on the Design System, Confluence or JIRA.</p>","instructions":"<p>When requesting for access, here's what you need access to...</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li><b>Designer</b>, you'll need access to Figma and Confluence.</li>\n\t<li><b>Front-end developer</b>, you'll need access to GitHub, Bit.dev, and Confluence.</li>\n\t<li><b>Back-end Developer</b>, you'll just need Confluence.</li>\n\t<li><b>Business person</b>, you'll just need Confluence.</li>\n</ul>\n","icon":10321,"iconUrl":"https://carlsberggbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please tell us which access do you need.","descriptionHtml":"<p>Please tell us which access do you need.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please tell us why do you need access to this.","descriptionHtml":"<p>Please tell us why do you need access to this.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10769","fieldConfigId":"11153","label":"GitHub Handle","description":"Please enter your GitHub handle, for both GitHub and Bit.dev","descriptionHtml":"<p>Please enter your GitHub handle, for both GitHub and Bit.dev</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10771","fieldConfigId":"11156","label":"SAM Account Name","description":"Please enter your login email address, as you use it to login to Teams, etc.","descriptionHtml":"<p>Please enter your login email address, as you use it to login to Teams, etc.</p>","required":true,"displayed":true,"defaultObject":"PTLASFIR@carlsberggroup.com","presetValues":[],"defaultObjectAsJson":"\"PTLASFIR@carlsberggroup.com\""},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10537","fieldConfigId":"10879","label":"Application","description":"Please tell us to which application(s) you need access.","descriptionHtml":"<p>Please tell us to which application(s) you need access.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11504","label":"Jira","selected":false,"children":[]},{"value":"11505","label":"Confluence","selected":false,"children":[]},{"value":"11506","label":"Bit.dev","selected":false,"children":[]},{"value":"12308","label":"Figma","selected":false,"children":[]},{"value":"11516","label":"GitHub","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Tell us what's the priority that this request have to you","descriptionHtml":"<p>Tell us what's the priority that this request have to you</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10001","label":"Minor","selected":false,"children":[]},{"value":"10002","label":"Trivial","selected":false,"children":[]},{"value":"10003","label":"Major","selected":false,"children":[]},{"value":"10004","label":"Critical","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10672","fieldConfigId":"11042","label":"Team","description":"The team which the ticket reporter belongs.","descriptionHtml":"<p>The team which the ticket reporter belongs.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12075","label":"Cadi","selected":false,"children":[]},{"value":"12076","label":"Carl's Shop","selected":false,"children":[]},{"value":"12077","label":"Carl's Shop Plus","selected":false,"children":[]},{"value":"12078","label":"Lean Signup","selected":false,"children":[]},{"value":"12079","label":"Otillia","selected":false,"children":[]},{"value":"12080","label":"QServe","selected":false,"children":[]},{"value":"12081","label":"Skillable","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/24/create/10857","requestValidateBaseUrl":"/servicedesk/customer/portal/24/validate/10857","calendarParams":{"firstDay":0,"date":"2025-07-17T16:51:17+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTI3YjFkNy02NGZhLTQ1N2QtYTc3NS0yYTQ5MjEzNGY5OTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3NjUwNzcsIm5iZiI6MTc1Mjc2Mzg3N30.Vk69YtatMvvP0Part7D8Qu2YC5LmhdRihnPqiep7EHk","targetCollection":"upload-project-10236","endpointUrl":"https://api.media.atlassian.com","clientId":"4527b1d7-64fa-457d-a775-2a492134f993","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=carlsberggbs","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6053fd71d82f847d198646224311c3e01c233f64_lout","baseUrl":"https://carlsberggbs.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://carlsberggbs.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4527b1d7-64fa-457d-a775-2a492134f993","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"58c113ea8fe0472b8b263425dcbdf458","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}